This year is my first time working in retail over Christmas, and I've definitely realised that it's difficult coping with the manic rush and rude customers that are to be expected, especially on a weekend. However, I've learnt a few ways to cope with retail work at Christmas and thought it'd be worth sharing them with you guys, so I hope you enjoy this post!
Don't take it personally if customers are in a bad mood
Last-minute Christmas shopping is a stressful time for everyone, so don't take it personally if any customers are being rude or impolite. It won't be personal, they're probably just stressed or worried that they won't get everything on time. Just try your best to assist them or find what they need, and if you have any particularly rude or aggressive customers then get a manager for help.
Take the chance to get to know your customers
For those people who are in a good mood and feeling the Christmas spirit, it can be a good opportunity to chat with your customers and hear more about their day or why they're buying something. When I'm working a Christmas shift on the tills for hours on end, it can get incredibly boring just following the endless routine of asking if they'd like a bag, whether they're paying by cash or card etc. Instead (if the customer seems in a good mood), I'll take the time to ask them about their Christmas shopping, or perhaps talk about one of the books they're buying if I've read it. Little things like that can really make a difference to their day as well as yours, giving them a better experience shopping whilst also making a monotonous task a bit more enjoyable.
Be prepared with drinks and food
Whenever I'm at work, I always try to keep a bottle of water behind the till, as the constant talking can really start to hurt your throat. I also bring a few snacks or a packed lunch for on my break, as it keeps my energy up and also means that I won't start feeling sick or dizzy from hunger while working.
Go the extra mile to help someone
Put yourself in their shoes - it's a few days before Christmas and they're desperately trying to get hold of an important gift, so you should try your best to help them. I've had quite a few people ask me for books that weren't easy to find, but instead of giving up and just telling them that we haven't got it, I've tried to go the extra mile. Whether that's searching elsewhere, or even looking in the back and unpacking boxes to try and find it, going out of your way to help an individual customer will really make their day and also put a smile on your face knowing that you've helped them out.
Have a well-earned rest afterwards
Working in retail can really be difficult in the festive season, so once your shift is over make sure you really reward yourself! I'm always drained after work and like to have a cosy, chilled out evening, and quite often will also treat myself to one of my favourite teas. Whatever works best for you, make sure you treat yourself after a long, hard day of work.
I hope you liked this post, and if you're working in retail this year then I wish you the best of luck! Thank you very much for reading this post, and there are only a few days left of blogmas so make sure you come back tomorrow to see what else is in store!
Love from Daisy x
Post a Comment